Introduction

Hockey Saskatchewan is seeking proposals from experienced IT service providers to deliver comprehensive technology support and management services for the organization.

The successful proponent will provide reliable, responsive and proactive IT support, infrastructure management, cybersecurity, backup and disaster recovery services, Microsoft 365 support, hardware management and strategic technology guidance.

Scope of Proposal

The selected proponent will provide:

• Responsive help desk and technical support for office-based and remote users.
• Management and monitoring of network infrastructure, servers, endpoint devices and related systems.
• Administration and support of Microsoft 365 and cloud-based services.
• Cybersecurity protection, monitoring, vulnerability management and incident response support.
• Backup, disaster recovery and business continuity services.
• Hardware procurement support, deployment assistance and lifecycle planning.
• Proactive monitoring to identify and address issues before they impact operations.
• Strategic IT planning and ongoing technology recommendations.
• Regular reporting on service levels, security, infrastructure and outstanding issues.
• Maintenance of IT documentation, asset inventories and configuration records.

Current IT Environment

Hockey Saskatchewan operates from its Regina office and currently supports approximately 14 office-based and remote employees.

The organization's technology environment includes:

• 13 laptops and one desktop computer.
• 12 LAN-connected docking stations.
• Two printers and one iPad.
• One server with approximately 2.41 TB of storage.
• Approximately 29 wired network devices.
• Microsoft 365 and other cloud-based services.
• Externally hosted website and online services.

The successful proponent will be expected to assess the environment during onboarding and identify immediate priorities related to reliability, performance, security and lifecycle management.

Mandatory Requirements

Proponents must demonstrate the ability to:

• Provide on-site support in Regina.
• Provide remote technical support.
• Support Microsoft 365 services.
• Provide cybersecurity services and support.
• Support network infrastructure and endpoint devices.
• Provide or manage backup services.
• Provide emergency technical support.
• Deliver proactive monitoring and reporting.
• Maintain IT documentation and asset records.
• Provide relevant client references.
• Maintain appropriate insurance coverage.

Terms of Engagement

Hockey Saskatchewan anticipates entering into an initial three-year agreement with the successful proponent.

The agreement will be subject to mutually acceptable terms and conditions, with proponents encouraged to identify any recommended renewal options.

The anticipated service start date is December 1, 2026.

Proposal Requirements

Please include the following in your submission:

1. Company Profile

• Company overview and history.
• Years in business.
• Number of employees and technical staff.
• Location of technical personnel.
• Relevant certifications and qualifications.

2. Experience and Qualifications

• Experience providing managed IT services.
• Experience supporting organizations of similar size.
• Experience working with non-profit organizations.
• Cybersecurity and Microsoft 365 expertise.

3. Service Approach

• Description of help desk and support services.
• Infrastructure and Microsoft 365 management approach.
• Cybersecurity, backup and disaster recovery methodology.
• Monitoring, reporting and documentation practices.
• Transition and implementation plan.

4. References

• A minimum of three references from organizations with similar size, complexity or service requirements.

5. Pricing

• Detailed breakdown of recurring managed IT service fees.
• Additional support, project and consulting rates.
• Travel charges, implementation fees and other costs.
• Third-party licensing and software costs, where applicable.

Submission Details

• RFP Issued: October 13, 2026
• Proposal Deadline: October 30, 2026, at 5:00 PM (Saskatchewan time)
• Email: KellyM@HockeySask.ca

For full details, including scope of work, proposal requirements and evaluation criteria, see the attached Request for Proposal document.

Please feel free to share this notice with any organizations that may be interested.

We look forward to receiving proposals and establishing a long-term technology partnership that will support Hockey Saskatchewan's operations and the ongoing growth of hockey across the province.